This section applies to consumers who have purchased their subscription through the Findmypast App.
Subscriptions purchased through the App are purchased from Apple and Google Play and are subject to Apple and Google Play's terms of sale. Apple and Google Play's terms and conditions also apply to any changes to your subscription that you may wish to make. Please note that when you make a purchase through the App, Findmypast will not receive any of your payment information.
Findmypast may, from time to time, update or modify the Findmypast app, including retiring older versions. You may be required to install the most recent version in order to continue using the app, including for reasons relating to security and functionality. We do not guarantee that the app will be compatible with all devices or operating systems, and we shall not be liable if your device is unable to support the most recent version of the app.
Cancellations
Subscriptions purchased through the App automatically renew unless canceled. Uninstalling the App will not cancel your subscription. To cancel a subscription purchased through the App please visit the Apple website or the Google Play website and follow the instructions.
Refunds
Refunds on subscriptions purchased through the App are managed by Apple or Google Play. Please visit the Apple website or the Google Play website for further information on how to request a refund and the terms and conditions that may apply.
Upgrades & Downgrades
Upgrades to your subscription tier are managed through the app settings.
- Under Settings, select ‘My subscription’
- Choose upgrade
- Select the subscription you want to upgrade to
- Confirm your purchase in the app store payment prompt.
You can also upgrade or downgrade through your Apple settings.
Prices
The Price of the subscription is subject to our Price and payment terms. The price of subscriptions purchased within apps may differ slightly from those offered by the Site. Price changes from apps are subject to their terms and conditions. These prices are determined by the apps' banding.
Discount Codes
Discount Codes advertised for the Findmypast Site cannot be used in the App. Specific Discount Codes for the App may be advertised from time to time. These are supplied by the apps and subject to their terms and conditions.
Free Trial
Please note that Free Trials are not available for subscriptions purchased through the App.
Loyalty Discount
Loyalty Discounts are not available on subscription purchases made through the App.
Micropayments
At present, you cannot use the App to make micropayments. You can still use the App to view a record you have purchased on the Site.
Vouchers
Vouchers advertised for the Findmypast Site cannot be used in the App.